Refund Policy 

We aim to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your water bottle, our refund policy provides the following options:

Eligibility for Refunds

Refunds are applicable under the following conditions:

• The Magentic Water Bottle arrived damaged or defective.
• The wrong product was shipped.
• The product is unused and in its original packaging.

Time Frame

Refund requests must be submitted within 14 days of receiving the product.

 Process for Refund

• Step 1: Contact our support team at MLPhydrate@gmail.com with proof of purchase and photos/videos of the issue.
• Step 2: Wait for approval of the refund or return request.
• Step 3: Ship the item back to us (if requested). A return shipping label will be provided for damaged or defective products.

Conditions for Non-Refundable Items

Refunds will not be issued in the following cases:

• The product has been used or altered.
• The product was damaged due to improper use or negligence.
• The return request was initiated after 14 days of receipt.

Refund Method

Once the returned product is inspected and approved, refunds will be processed within 5-7 business days. The amount will be credited back to the original payment method.

 Exchanges

If you prefer an exchange instead of a refund, please indicate so when submitting your request. Exchanges are subject to product availability.

For further assistance, feel free to contact our customer service team.